Frequently asked
Questions, answered.
Everything we're usually asked on the first call. If your question isn't here, email hello@upkeep.studio, and we'll add it.
CONTENTS
01
Getting Started
How long is the minimum term?
How quickly can we get going?
Do I have to commit long-term?
What if my site is in a bit of a state?
Do you only work with Mugs Studio clients?
02
Billing & cancellation
Do rollover hours expire?
Can I switch plans?
What if I want to cancel?
Can I pause my plan?
How does billing work?
03
Security & access
Do you keep backups of my site?
How do you handle our logins and access?
04
Hours & how we work
Can I upgrade mid-month if I run out of hours?
How are requests prioritised?
Can two people on my team submit requests?
What if I need more hours one month?
What counts as an “hour”?
What happens if I don’t use all my hours?
05
Platforms & scope
What if I'm not happy with the work?
Do you handle hosting and domains?
What's out of scope?
Will you build me a new site from scratch?
Which platforms do you support?
06